Our Commitment


LAST UPDATED JANUARY 9TH, 2018

Interested in working with me? That's fantastic.

Before we get started, it's important for you to know the standards I set so that we'll have a great working relationship.

I don't just want to be a great designer who delivers amazing products, I want to be the designer you've enjoyed working with the most in all of your years of business. Here's what I've found helps facilitate that. 

 
 

MY COMMITMENT TO YOU


As a client of mine, I want you to know that you have the right to expect the following standards from me:

You will receive a personalized, friendly, fun and sometimes spontaneous service from a creative designer totally focused on you. You will be respected as a person and never taken for granted.

You'll find me honest, truthful and ‘up-front' with you at all times. I'll pitch it to you direct, with no filters. 

You'll receive a timeline from me to keep your project moving ahead swiftly. You'll have my 100% commitment to stick to the dates outlined and  to deliver on time, within budget, and with superior results.

You'll receive prompt turnaround on all your projects, small or large, without sacrificing quality. You'll have initial concepts after your approval to commence within the first week, and your amendments will be returned to you swiftly.

You'll rarely find my services to be the cheapest in the market. You will, however, always get the best quality and value to give your business real benefits. Your investment in my services will always be rewarded with exceptional quality and a purpose-driven solution that will add significantly to your business.

As you refer your friends and colleagues to me, I promise that they will also receive this commitment, so you can feel confident in your reccomendation.

I will communicate with you frequently as we build a win-win long term partnership and friendship to help you reflect your vision, realize your objectives, and unleash your sales potential, market awareness, and the branding effectiveness of your business.

You'll receive ideas from me, some left of field, along the way and a sincere passion to educate you in the myriad of opportunities available through online design and marketing related activities so that you can make educated and informed decisions.

You won't get billed any hidden costs. You'll receive your solution for what my proposal reads and if the project specifics change and this is impossible, you'll always be notified upfront when it arises, not when you receive an invoice.

Your feedback is critical to my ongoing development as a designer, business owner, and person. If I've made a mistake please tell me, and please, too, let me know when I've done well. Your ideas, comments and suggestions are always wanted. I want to set the standard - but if I do make a mistake you can be assured I will learn from it and fix it quickly.

 

YOUR COMMITMENT TO ME


In order to ensure your success, I have worked hard to develop efficient systems and workflows for the services I deliver.

Making sure that those systems maximize your return on investment is a big part of what I do. To see that goal through, I set out the following expectations for my clients:

I've done the hard work of testing and refining my strategies so that I can help you improve your bottom line. By hiring me on, you're agreeing that you'll trust my expertise and follow my proven processes. 

You are prepared to invest time as required for your project so that I can continue to provide solutions bring your business success.

You will offer honest feedback at all times. This includes giving praise when I've helped you achieve the results you're after and offering suggestions to me if I make a mistake.

You will be truthful and upfront with me at all times. If you have a problem with me or my work, you will provide me the courtesy of speaking with me first so that we can resolve your concerns quickly and efficiently. I will also display this courtesy to you.

You are committed to providing all of the information, data, and assets that I require, in addition to amendments and sign-off on or before the date written in your project timeline. If this is impossible you will communicate with me and we will adjust the timeframe accordingly.

If I call and leave a message for you or send you an email, you will acknowledge this communication with us before the end of the next working day. If you can't provide a full answer right away, that's all right, but please let me know when you expect that you will be able to do so. I will also display this courtesy.

You will make yourself available for pre-arranged meetings at your earliest convenience so that I can keep your project running to schedule and meet your deadlines. I of course will do the same in return.

Let's create something amazing together.